Where the system cannot automatically look up the details, you may be presented with a number of options.
Option: Gain access (and search)
If the Gain Access feature is not automatically working; check:
- You have entered accurate given and family name details
- You have entered an accurate date of birth
- You have entered an accurate Medicare or DVA Card number
- You have entered an accurate address
Where necessarily, visit the Health Identifier section to perform a detailed lookup.
Example: Search by DVA details.
Search options include:
- Medicare
- Healthcare Identifier
- DVA
- Postal Address
- Street Address
- IHI Number
