Overview
CareRight allows you to automatically send Appointment related SMS messages either:
- A set time after an appointment is created (from 0 minutes); or,
- A set number of days before an appointment occurs.
Appointment triggers are associated with an Appointment Type.
For example:
- An appointment type of "Surgery A" may have a corresponding appointment trigger that sends a reminder/confirmation SMS 72 hours before the surgery.
- An appointment type of "New Patient Consult" may have a corresponding appointment trigger associated with it that sends a "welcome" SMS 30mins after the appointment is made and a reminder/confirmation SMS message 48 hours before the appointment.
Notice
To do this you need to set up an Appointment Trigger. Before proceeding, you need to have created:
- A Message Type and Template (for the SMS message that will be sent); and,
- Appointment Types
If you want to create appointment trigger type A, please refer here
If you want to create appointment trigger type B, please refer here
If you want to configure appointment type, please refer here
