If CareRight is configured to integrate with Medical-Objects, then letters can be sent and received securely via Medical-Objects.
Configuration - Professional Contacts
For a professional contact to receive letters via Medical-Objects, they must be linked to a Medical-Objects Provider Directory. In particular, the contact record must have a "Medical-Objects Routing ID" in the Secure Messaging section.
Sending Letters
To send a letter via Medical-Objects, follow the steps in Create a Contact Letter. Professional contacts who can receive letters via Medical-Objects will have "Medical-Objects" as the default delivery option.
- When the message is sent from CareRight to the Medical-Objects network, the correspondence status will change from "Confirmed" to "Sending".
- When an acknowledgement is received from the receiving system, the correspondence status will change from "Sending" to "Sent".
Receiving Letters
Letters received via Medical-Objects will appear in a Correspondence Inbox associated with the location configured against the Medical-Objects endpoint.
If the letter was able to be matched to a patient and a provider, they will also be visible on the patient record and the provider correspondence page.
If either the patient or the provider were not matched, then the letter will appear under the "Unmatched" tab on the location, or on the dashboard correspondence page. Click Match to match the letter to a patient and provider.
Administration
Refer to Medical-Objects in the Systems Administration Manual.
