Checking Patient reply to SMS messages
Find the patient,
- Click Correspondence.
- Select the INBOX tab.
- If you are in the patient record, apply filter All Types or SMS in specific
- O replies from the patient appear, click Show on the reply to read it.
- The Show screen will display:
Details | Description |
|---|---|
The Reply | The patient’s reply to the SMS message |
Linked appointments | Any linked appointment, including the current status of the appointment. Your system administrator may have set up CareRight to process a reply in a certain way, depending on its content. So, if the patient replied with ‘Y’ then this may confirm the appointment (e.g. Change its Status to “Confirmed via SMS) and mark the SMS reply as read. Your organisation will set its own business processes around what should happen when a reply is received. |
Linked SMS Messages | The original SMS message that was sent to the patient will show here as a linked SMS message. |
If you wish to respond via SMS message to a patient’s reply, you will need to create a new SMS message and send this via the steps in Sending a Custom SMS Message or Sending a Template SMS Message.
From this screen you can perform the following actions:
| Action | Description | Steps |
| Mark Unread | To set the SMS message to an Unread state. |
|
| Archive | To archive the SMS message, this moves it to the ARCHIVE tab. |
|
| Comment | To add comments to the SMS message. |
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