If CareRight is configured to connect to a messaging vendor's provider directory, then you can use their directory to search for and import professional contacts.
When a contact is linked to a provider directory, then CareRight will automatically keep the professional contact record up to date if the
To use the provider directory:
- Navigate from Dashboard to Professional Contacts.
- Click the button Provider Directory Search.
Use the search form to enter one of the following search criteria. Not all messaging vendors support all search options.
| Field | Description | Example |
|---|---|---|
| Name | Family and optionally given name separated by a comma | Polan Polan, Magus |
| Specialty | Select from a list of SNOMED-CT Specialty descriptions | Adult Dermatology |
| Within - Post Code | Postal code | 5067 |
| Within - Suburb | Suburb name | KENT TOWN |
| Within - State | Australian state | SA - South Australia |
| By Identifier - Provider Number | Medicare provider number | 2403551L |
| By Identifier - MO Routing ID | Medical-Objects Routing ID (only when using Medical-Objects) | CC5067000YE |
Pressing search issues a query to the messaging vendor. After waiting a few seconds, a list of matching results is shown.
Each name can be clicked to show more information retrieved from the provider directory. Use this information to make sure the correct record is being selected, then press the Select button.
Maintaining Linked Records
When a professional contact record is linked to a provider directory, it will appear in the list with a network icon next tot heir name. Compared to a normal contact record:
- CareRight does not allow any fields to be edited except for notes and inactive. This is because all other fields will be overwritten during synchronisation.
- CareRight will contact the provider directory automatically to update the record if there are any changes.
Linking an existing Contact to a Provider Directory
If you have a contact which was previously maintained manually and you wish to link it to a provider directory:
- Locate the record and press Show
- Press the Link to Provider Directory button. The same search form is displayed as when adding a new record.
- Find the appropriate provider from the results list.
- Press Select
If any fields on the contact will be changed, then you will be shown a list of changes before the record is saved. Use this comparison to ensure that the linked provider is correct.
Unlinking a Contact from a Provider Directory
If you wish to unlink a contact from a provider directory:
- Locate the record and press Show
- Press the Unlink from Provider Directory button.
After this the record will no longer be automatically maintained. This could cause delivery problems, so this should only be done if you are going to archive the record, or re-link it to a different provider directory.
Searching the Provider Directory when adding a Referral
When adding a referral, LMO or contact to a patient, if the contact does not exist in the system you can press the Provider Directory Search button to show the search form.
From the referral screen, if you select a result the contact will be imported into CareRight, linked to the provider directory, and then immediately return you to the referral creation screen.
Relationship to Human Services Directory (HSD)
The Human Services Directory is a very similar system which is only used for contacts who receive messages via Argus. If you are using Argus alongside other secure messaging vendors, then use the HSD to import argus contacts, and use the provider directory for other vendors.
