Provided your System Administrator has configured one or more terminals for your Service Location(s), staff can collect payment from patients via their TYRO terminal.
Please note:
- Prior to taking a payment, a user will either by now already 'raised an invoice' or 'recording a deposit'.
- Once payment has been successfully taken via Tyro, you still need to submit the Claim to Medicare from CareRight
Interface
Taking payment
To record a payment taken via Tyro, below the Receipt section you will see Transactions.
Follow the steps below:
1. In the Transaction screen, select Method as Eftpos (Credit) or Credit Card (Manual)
2. Enter Credit amount, this is the total payment amount
3. Ensure Process a payment through Tyro is ticked
4. Select Terminal (if more than one terminal appear then ensure the right one is selected)
5.Click Send to Terminal
6. The patient will need to complete the transaction on the Tyro Eftpos machine
7. Raise the Medicare Claim in CareRight where it's required
Payment Approved
Where a payment is successful, this will display to the operator as "Transaction attached".
You may continue to create the Deposit.
Payment Declined
Where a payment is unsuccessful, this will display to the operator. You will typically be able to start the transaction again.
https://help.tyro.com/s/article/Why-was-the-transaction-declined
Prompts
Occasionally, a terminal may require you to verify details such as Signature OK?
Use the prompts on screen to continue.
Errors
A terminal may time out or require restarting. In this instance, simply opt to start the transaction again.
Payment not associated with a Deposit
Where a payment has been charged to a card, but the corresponding Receipt has not been successfully created, the system will prompt you with the details of the prior transactions.
Usually, you will wish to select the correct transaction to use and proceed without taking further payment.
In rare instances where you wish to continue without associating a prior payment to the Receipt, simply dismiss this user interface and proceed as required.
Advanced Deposits
Where you wish to create multiple transactions, say across multiple cards, simply choose "Advanced" and create transactions normally.
Pairing a Terminal
Where a Terminal is not paired, you will be prompted to complete this process and start the transactions again.
Setting a default terminal
Where a staff member works with one primary terminal, they can set their preferred default option in their Profile.
See also: Manage Terminals for a Provider, for setting a particular terminal / merchant ID for a Provider.
