CareRight allows user to setup month/s for system to auto mark appointment as Complete. Once the appointment creation date has passed for this month/s, the system will automatically mark the appointment as complete . For a number of customers, typically when an appointment takes place it is never updated again. We have added a new default setting to automatically mark complete (archive) appointments that are still 'active' a number of months after the appointment date.
System admin -> appointment -> calendar options -> additional settings -> Automatically marked as Complete
The system default setting is Automatically marked as Complete after three months
To opt out of this behaviour simply remove the configuration.
If there is a status available with the behaviour Complete, the first status available will be chosen.
The resulting appointment will display as below
Note: Unlike appointment status changes via the UI, this will not trigger any notifications
