CareRight is timezone aware, however some organisations operating over a widespread area may be uncertain of the specific behaviours.
Recommended setup - National organisation
- Apply Global Settings for Times Show Timezone. This will display more obviously which timezone is being rendered to your user
- Set an appropriate Location Default Time zone, where you have centralised "headquarters" functionality.
- For each Location you set up; ensure you have entered full details inclusive timezone.
- Where you provide telehealth services; model specific locations where your providers are based.
- Add timezone offsets to your SMS and Email message templates for clarity.
How do dates and times work?
All input and output of the application operates via the associated location timezone for a given item.
Where the location is not known, the location default timezone applies.
For example:
- A patient currently in WA books an appointment at Example Melbourne Clinic for 9:00 am the following day.
- This is 9am Melbourne time,
- The appointment will occur in Melbourne, by physically attending the clinic.
- A patient is admitted as an inpatient in Melbourne. An invoice is raised, detailing 3 procedures that occurred. The invoice, and corresponding IHC claim states all dates and times in the location associated with the admission's timezone.
- A telehealth appointment is scheduled.
- The patient is in Perth.
- The provider is in Brisbane.
- The clinic is physically located in Melbourne.
The times display are in the Australia/Melbourne timezone.
Correspondence is sent in the Australia/Melbourne timezone.
Certain appointment reminders may feature an iCal attachment, when the patient's computer or phone can translate this appropriately to the patient timezone.
