Frequently Asked Questions

How do I know if an admission has been included in stat reporting? Sometimes with re-submissions of stat reports is difficult to know what reports an admission was included in. Clicking on the Statutory report records navigation link details th...

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When viewing statutory report history, you may see an icon next to a reporting period.  This means some admissions within the reporting period have been altered and flagged for resubmission to the reporting body. To see which admission records are ...

Uploads of document in CareRight is limited to 5Mb. This limit is imposed to ensure CR retains usability. You can contact Support if there is a need to increase this. CareRight handles the following type of documents: PDF JPEG PNG Audio File...

The new MBS file (March 13) contains the new COVID19 items. The process for importing the new item numbers (which will also update the MBS schedules) is outlined in the following online guide: https://careright.knowledgeowl.com/help/qrg-updating-m...

Sometimes you are in the middle of a task in CareRight and you need to perform another task or get some information that is not accessible from within the page you are presently on.  Some examples of this are:- Writing a letter and need to check h...

How to check Statutory Report for changed Admissions? If you are finding that an  "!"   when you view stat reporting this means that a modification has been made to one of the admissions that was included in the stat report. To keep the statut...

Note: Support for SOAP message media has been removed from CareRight from v6.71 onwards. The provider of the SMS services used by CareRight (Sinch MessageMedia) has advised us that they want to permanently close down the legacy method t...

Record nickname and alias in CareRight

How to Find Medicare Payments There are 2 types of payments that can be received for Medicare Eclipse claims: Fund payments for IMC or IHC claims Batch Payments for Medicare or DVA bulk bill claims trying to reconcile  these payments from bank...

Our Support Team is here to help you implement a new feature or functionality of CareRight. Every new feature or functionality requires careful planning to ensure configuration, user training and specific processes/impacts are addressed. Every step...

All printing in CareRight is done as PDF documents.  As such there are some considerations to be aware of. Whenever printing is to be on anything other than plain A4 paper, then print scaling MUST be turned off.  This is because the layout of the t...

When a Professional Contact is used for incoming referrals, they must be assigned an appropriate Professional Category , and it's all to do with the way referral information is submitted online. Contained within an online claim for an invoice is...

How important is scope in our Projects? High-level scope is defined in the project charter while low-level scope is defined in the business requirements document.  Deliverables : Defining your deliverables goes a long...

Sometimes in a multi provider practice it is necessary to report on the financial transactions for a particular doctor over a period.  Depending on the arrangement between the practice and the doctors this can take two broad forms:- All payments ...

Invoices can only be reversed when there are no allocations linked to them.  Therefore any invoice you wish to reverse should appear in the 'Invoices and Credits' section of a patient record under the Unpaid  tab. The process to follow is:- (If y...

Client and Clintel's responsibilities

On the Invoices and Claims screen (main menu) the systems displays a list of admissions that have been discharged & coded, but haven't had complete invoicing performed. This allows for easy identification of which admissions require invoices. The ...

When configuring Health Fund Guarantors it is important to understand how the various health fund codes are configured for health fund  claiming and statutory reporting purposes. Admin > Accounting > Guarantors When editing a Guarantor there is a ...

Assessments Trig ger Scripts Letter Writing Clinical Notes Assessment can write a clinical note when approved Assessment cannot read clinical notes Assessment cannot display clinical notes No No Alerts & Allergies...

Change to template selection in 6.66 Description If your CareRight install uses custom print templates utilising more than two override conditions on a template you will need to review your templates to ensure the desired template will still be se...

When raising an invoice you may notice that your item price is incorrect, to troubleshoot select the appropriate scenario: MBS Items Check the current current Medicare Benefits Schedule (MBS) to ensure you have downloaded the most up to date p...

Increasingly, organisations are improving how they handle Gender (Identity/Diversity) and Sex (Biological) within the processes and practices. As this is an area where the medical and social terminology intersects, often a number of standards and...

Here are the guidelines for accurately reversing invoices: General Rule for Reversing Invoices: To reverse an invoice correctly, follow the steps outlined below. However, keep in mind that there are exceptions and circumstances in which invoice re...

Description ;  Where an invoice has been receipted  and the method of payment is Cheque and the cheque bounced , the workflow below is show the correct way to record an adjustment on the invoice, The steps below is based on an assumption that the ...

This article contains end-to-end steps in terms of appointment configuration in CareRight. Users can skip a step if it's already configured into the system. Prerequisites - System Administrations role.   Steps to Implement A.  L...

- Where a patient is known by one name only, that name should be entered as the patient’s last name , and the patient’s first name should contain ‘ Onlyname ’. ...

CareRight allows  user to setup month/s  for system to  auto mark appointment as Complete. Once the appointment creation date has passed for this month/s, the system will automatically mark the appointment as complete . For a number of customers, ty...

Assignment of benefit and digital signature for telehealth services From  CareRight(CR) version 6.98, CR features a workflow for collecting a signed DB4 Assignment of Benefits PDF via a secure link. This improves telehealth claiming preparation, ...