Overview

CareRight allows the user to send SMS messages directly to the patient in one of three ways.

1. Custom SMS Correspondence: Create custom SMS messages to a patient with any text content. Refer Custom SMS
2. Template SMS Correspondence: Select from a list of predefined SMS messages and send these to a patient. Refer Send SMS using templates
3. Appointment trigger SMS    
   1. The creation of an appointment
   2. The approval of an assessment (forms)
   3. A reminder of an upcoming appointment.

Please refer to Appointment Reminder SMS for more information.

Responses & Replies

To check an SMS response from the patient, please refer to Check SMS response

Sending, Drafts and Recall

For instructions to edit a Draft SMS, please refer to Edit a Draft SMS message

SMS scheduled can be recalled before it is sent, Please refer to Recall a Scheduled SMS

Troubleshooting

Common problems

• Check the patient provided phone number is a valid australian mobile number
• Check the patient has provided consent
• Log in to your Message Media account - is there an error or similar issue? If so, visit https://support.messagemedia.com/hc/en-us
• Check if the patient's phone has marked the message as spam. If so, discuss with the patient to whitelist your messages.
• Can you successfully send a test SMS to your own phone?
• Can you successfully receive an SMS reply from your own phone?

Failed SMS messages

• Where an SMS failed it will display it red text.
• Click Show to view the reason why an SMS has failed.