CareRight allows you to record enquiries made by potential patients or their family members. To understand the process, it is important to understand that there are two types of person records in CareRight:
- Contacts; and,
- Patients
Additionally, recent versions of CareRight feature an Online Enquiries and Expressions of Interest capability.
Contacts
A Contact record can be used before a potential patient becomes a Patient in CareRight. The following sections of CareRight can be filled in for a Contact:
CareRight Section | Description | Examples |
|---|---|---|
Identity | Key identity data | Given Name, Family Name, DOB, Sex |
Demographics | Key demographic data | Occupation, Religion, Country of birth |
Government Benefit | Key government benefit data | Medicare number, Pension number, DVA Number |
Health Fund | Key health fund data | Fund, Member Number, Cover Commenced Date |
Contact Details | Key Contact Details | Mobile, Home Phone, Email, Consent to SMS, Consent to Email |
Addresses | Address Details - Home or Postal | Address Line 1, Suburb, Post Code |
Address Book | Associate other Contacts or Patients with this contact. Specify type of relationship and if it is an emergency contact. | "Mary Smith (Contact) - Mother - Emergency Contact" |
Enquiries | Register any interaction that you have with the Contact |
Restrictions with a Contact Record
There are some restrictions with a Contact Record.
- A Contact doesn't have a full medical record
- You cannot create an appointment for a Contact
- You cannot perform a Patient assessment (forms) against a Contact
If you need to do this, you should Convert the Contact to a Patient. When a Contact is converted to a Patient all the data stored against the Contact flows through to their Patient record.
Patients
The second type of person in CareRight is a Patient. A Patient record has all the features of a Contact record, plus more:
- Full clinical record - alerts, allergies, medications, diagnoses, problems, etc.;
- Create Correspondence - Letters, SMS, emails;
- Book appointments;
- Perform Assessments;
- Create accounts, invoices, claims;
- Admit and include in Statutory reporting; and,
- Download Pathology and Radiology.
When you visit the Patient Record section will you see the full range of functionality relating to a Patient.
